Branch Lobby Access
Note: This page was last updated on July 1, 2020. As new information becomes available, we will post updates. For banking-related questions, please contact our Contact Center at 888-777-9982 during regular hours (M-F 7:00 am-7:00 pm; Sat 7:00 am-3:00 pm).
All Patriot branches have resumed lobby services with limited access. (Our Federal Street branch is currently only offering drive-up service as the lobby remains closed for construction repairs.).
We understand that our branches are important because many members prefer to transact financial matters in person. Today our branch lobby operations look a little different, however, the way that we care for our members remains the same. We appreciate your patience and understanding, as well as your support.
Branch lobbies are operating under social/physical distancing guidelines and we continue to maintain strict cleaning and sanitizing practices. In accordance with the CDC and local health guidelines for universal masking, ALL employees and members accessing this building are required to wear an acceptable face covering/mask.
The first hour of regular lobby service on Tuesdays and Wednesdays has been reserved to serve senior members (60 years of age and better) as well as members with health conditions that place them at higher risk during the pandemic. Besides these senior hours, the branches are open during regular hours (except for Federal Street lobby).
Given the number of individuals permitted in our branches is limited, please consider using our drive-up services, eBranch (online banking), Patriot Mobile, or calling the Contact Center at (888-777-9982) during regular hours. It is also recommended that members needing “in-person” services schedule an appointment by calling 888-996-2735
If you haven’t been in a Patriot branch since March, here’s what you can expect to see relative to branch lobby protocol – https://www.youtube.com/watch?v=t-tFDB6m4wk
For members who have quick-service needs that can’t easily be handled through our drive-up windows including picking up debit/credit card replacements, we will continue to offer “Non-cash Curbside Services” at most branch locations. To do so, please park in the specially-marked parking spaces and call or text the number indicated on the sign at the spot you’re parked in. A Patriot staff member will then assist you.
Try using one of our self-service “contactless” channels:
- eBranch (online banking)
- Patriot Mobile (mobile banking)
- Patriot ATM or surcharge free ATM in the Allpoint or STARsf network (it is recommended that you wash your hands or use hand sanitizer before and after using an ATM or other high-touch device)
- Contact Center staff (888-777-9982) during regular hours