Note: This page was last updated on May 28, 2020. As new information becomes available, we will post updates. For banking-related questions, please contact our Contact Center at 888-777-9982 during regular hours (M-F 7:00 am – 7:00 pm; Sat 7:00 am – 3:00 pm).
For Your Information:
Economic Impact Payments
Economic Impact payments have begun to arrive in member accounts today – be sure to check your accounts to see if your direct deposit payment has arrived. This is the first distribution of economic impact payments – for more information and to check on the status of your payment visit the IRS web site.
Temporary Lobby Closures
Effective Thursday, March 19th, all Patriot branch lobbies were temporarily closed.
Starting May 29 we will begin to gradually reopen select branches with limited capacity. Branch lobbies at our Wayne Avenue (Chambersburg), Robinwood Drive (Hagerstown), and Buchanan Trail East (Waynesboro) branches are available from 8:30-9:30 AM Monday-Friday to serve senior members (60 years of age and better) as well as members with health conditions that place them at higher risk during the pandemic. These branch lobbies, while operating under social/physical distancing guidelines, are available for service to all members on weekdays after 9:30 AM and Saturdays during regular hours.
We will gradually re-open other branch lobbies in the coming weeks once appropriate safety measures have been installed and social distancing protocols are in place to adequately service members. Upon entering our lobbies, you may find things may look a little different, but the way we care for our members will remain the same.
For members who have quick-service needs that can’t easily be handled through our drive-up windows including picking up debit/credit card replacements, we will continue to offer “Non-cash Curbside Services” at these three branch locations. To do so, please park in the specially-marked parking spaces and call or text the number indicated on the sign at the spot you’re parked in. A Patriot staff member will then assist you.
Given the limited number of members permitted in each building, we recommend that members needing “in-person” services schedule an appointment by calling 888-996-2735 – please check branch availability for appointments.
PLEASE NOTE: In accordance with the CDC and local health guidelines for universal masking, ALL employees and members accessing this building are required to wear an acceptable face covering/mask.
We apologize for any inconvenience that this may cause you. Your patience and understanding is appreciated.
During this time, please consider using these self-service “contactless” channels:
- eBranch (online banking)
- Patriot Mobile (mobile banking)
- Patriot ATM or surcharge free ATM in the Allpoint or STARsf network (While we have increased the frequency of cleaning for the canisters and buttons on our drive-up units, as well as the ATM keypads, it is recommended that you wash your hands or use hand sanitizer before and after using an ATM or other high-touch device.)
- Contact Center staff (888-777-9982) during regular hours
What You Can Do:
If you’re facing financial difficulties as a result of the COVID-19 pandemic, we have deferred loan payment options and other resources to support your financial wellness. Please contact us for assistance – we’ll make it through this difficult time together.
Stay Connected with Patriot eBranch (online banking) or Patriot Mobile (mobile banking):
Enroll in online banking to ensure your contact information is up to date and receive updates via email.
Already enrolled? Log-in to review your online banking on our website or mobile app to check and update your contact information.
Prepare for the Unexpected:
Taking care of your family and loved ones is important to us. Here are a few tips on how to prepare for any unexpected crisis:
- Arrange to receive pay or automatic benefit payments through direct deposit.
- Use online or mobile banking to stay up to date on your accounts, make bill payments and more.
- Determine your emergency plan to have quick access to cash, like your savings, line of credit, debit/credit cards, etc.
- Consider keeping a several week supply of food, toiletries, medicines, and other essentials on hand – here’s a list.
Coronavirus Updates & Safety Tips:
Credit Reports are Now Free, Every Week (article)