COVID-19 Update

Note: This page was last updated on March 27, 2020. As new information becomes available, we will post updates. For banking-related questions, please contact our Contact Center at 888-777-9982 during regular hours (M-F 7:00 am – 7:00 pm; Sat 7:00 am – 3:00 pm).

For Your Information:

Temporary Lobby Closures

Effective Thursday, March 19th, all Patriot branch lobbies will be temporarily closed until further notice. Our branch drive-ups remain open during regular hours to serve you.

During this time, please consider using these self-service “contactless” channels:

  • eBranch (online banking)
  • Patriot Mobile (mobile banking)
  • Contact Center staff (888-777-9982) during regular hours
  • Patriot ATM or surcharge free ATM in the Allpoint or STARsf network (While we have increased the frequency of cleaning for the canisters and buttons on our drive-up units, as well as the ATM keypads, it is recommended that you wash your hands or use hand sanitizer before and after using an ATM or other high-touch device.)

We apologize for any inconvenience that this may cause you. Your patience and understanding is appreciated.

eMail message to all members – March 24

eMail message to all members – March 18

What You Can Do:

Stay Connected with Patriot eBranch (online banking) or Patriot Mobile (mobile banking):
Enroll in online banking to ensure your contact information is up to date and receive updates via email.
Already enrolled? Log-in to review your online banking on our website or mobile app to check and update your contact information.

Prepare for the Unexpected:
Taking care of your family and loved ones is important to us. Here are a few tips on how to prepare for any unexpected crisis:

  • Arrange to receive pay or automatic benefit payments through direct deposit.
  • Use online or mobile banking to stay up to date on your accounts, make bill payments and more.
  • Determine your emergency plan to have quick access to cash, like your savings, line of credit, debit/credit cards, etc.
  • Consider keeping a several week supply of food, toiletries, medicines, and other essentials on hand – here’s a list.

Coronavirus Updates & Safety Tips:

Pennsylvania Department of Health

Centers for Disease Control and Prevention (CDC)

President’s Coronavirus Guidelines for America – 15 Days to Slow the Spread of COVID-19

Facts About COVID-19

Stop the Spread of Germs (video)

COVID-19 FAQ’s (English)

COVID-19 FAQ’s (Spanish)

Watch Out for COVID-19 Related Scams:

https://www.consumer.ftc.gov/blog/2020/02/coronavirus-scammers-follow-headlines

https://www.consumer.ftc.gov/blog/2020/03/ftc-fda-warnings-sent-sellers-scam-coronavirus-treatments

https://www.who.int/about/communications/cyber-security