In August 2021, we transitioned to a new Credit and Debit Card Network in order to enhance the convenience and experience of Patriot credit and debit card carrying members. This change will enable Patriot to offer consumers a new Cash Back Rewards VISA® Credit Card as well digital wallets including Apple Pay®, Google Pay™, or Samsung Pay® and others.
We appreciate your patience and understanding during this transition. If you are experiencing problems with your card or attempted card transactions, please contact us so that we can address any issues – – – we are committed to giving this our full attention.
Below you’ll find answers to several Frequently Asked Questions (FAQs) related to the network conversion.
What are the changes associated with the credit/debit card network conversion?
- You’ll notice a different ATM screen when visiting any Patriot ATM.
- Patriot debit cards will now be accepted at Pulse, PLUS, VISA, Allpoint, and Discover Global network ATMs.
- Patriot debit card holders can only make deposits at Patriot ATMs.
- Enhanced card security tools have been added to help protect you from fraud. For more information and to enroll at no cost, click here.
- A new Patriot Cash Back Rewards VISA Credit Card is now available.
- Members now can place their Patriot debit and credit cards in digital wallets.
Will my debit and credit card transactions appear any differently on my account statement or eBranch?
Will the terms and conditions of my debit or credit card change?
If my current Patriot debit or credit card is damaged, can I come into a branch and get a replacement?
Members appreciate the ability of having a damaged or lost card replaced instantly at many of our branches (Wayne Avenue, Lincoln Way East, Waynesboro Financial Services Center on Buchanan Trail East, Robinwood in Hagerstown, and Ballenger Creek in Frederick) and you’ll continue to be able to do that.
My card is expiring soon. Do I need to visit a branch for a new card or will I get one in the mail?
How do I activate my debit/credit card?
You can activate your new debit or credit card by calling our card activation line at 1-844-909-1630, available 24 hours a day, 7 days a week. Or you can use the card at any ATM or Point of Sale terminal with your PIN (Personal Identification Number).
I just was instantly issued a credit card at one of Patriot’s branches. When can I begin using it?
Can I turn my debit/credit card off using ‘card controls’ in Patriot Mobile?
Yes, you can continue to turn your card ‘on’ and ‘off’ as well as block or report a lost card using the Patriot Mobile app. However, members will no longer be able to activate a card using Patriot Mobile.
What ATM networks can I use with my Patriot debit card to get cash?
What ATM networks can I use with my Patriot credit card to get cash?
Can I make a deposit at an ATM not owned or operated by Patriot (not-on-us)?
Can I use my Quest EBT card to get cash at a Patriot ATM?
I noticed that the Patriot ATM screens have changed. Has anything else changed on your ATMs for members?
Point of Sale/Purchases
What merchants/retailers will accept my Patriot debit card for purchases or services?
Where can I use my Patriot credit card for purchases or services?
I have a card but can’t remember my PIN. Can I get a new one?
Apple, the Apple logo and Apple Pay are trademarks of Apple Inc., registered in the U.S. and other countries. Google Pay is a trademark of Google LLC. Samsung Pay is only compatible with select cards, carriers, and Samsung devices. See Samsung.com/pay for compatibility. Samsung and Samsung Pay are trademarks or registered trademarks of Samsung Electronics Co., Ltd.