Troubleshooting: How to View History in eBranch

Recent security changes on our eBranch have impacted member’s ability to view history based upon their browsers. Under the enhanced eBranch security settings, the following browsers are fully supported:

Chrome Version 22+
Android Version 5.0+
Firefox Version 27+
IE Version 11+ (IE Version 8+ is capable but has TLS 1.1/1.2 disabled by default)
Safari 7+

If you use other browsers or are experiencing difficulty viewing history in eBranch, here are instructions to remedy this issue:

Delete your cookies

Firefox users

firefox-cookies

Chrome users

chrome-cookies

Internet Explorer users

ie-cookies1
Internet Explorer Users should also enable TLS1.1 and 1.2

ie-cookies2

We apologize for any inconvenience this change may have caused.