Bill Pay Updates
A new, smarter bill pay experience is coming to Patriot
We’re excited to introduce an upgraded Bill Pay platform designed to make managing your payments faster, easier, and more convenient. The new experience will launch on January 12 and includes a modern look, improved navigation, and helpful new features—all while keeping the tools you rely on today.
What you can expect
Your payees, scheduled payments, and 6 months of payment history will automatically transfer to the new platform, and you will not need to re-enroll in Billpay.
Temporary Freeze Period: January 5-11
To ensure a smooth transition, Bill Pay will enter a short freeze period from January 5 through January 11.
During this time, you will not be able to start, edit, or cancel any Bill Pay payments. Rest assured—all previously scheduled payments will continue to process as normal.
eBill Users: Action Needed
If you currently use eBill, you’ll need to reconnect your billers in the new system starting January 12th. The feature will now appear as VisiBill inside each biller record.
For step-by-step instructions on how to reconnect VisiBill (formerly eBill) click here.
What’s New
The upgraded Bill Pay system includes several enhancements to improve your overall experience
Clearer view of scheduled payments
Quickly see all upcoming payments and amounts at a glance.
Access from more accounts
Pay bills from any checking account associated with your Social Security Number.
Modern, intuitive design
Enjoy cleaner navigation and a more user-friendly layout.
Streamlined payee setup
Add new payees faster and with fewer steps.
Payment tracking
Track mailed payments through the postal system.
Take a Sneak Peak
Preview the new Bill Pay experience will be available below so you can get an early look at the updated design and features.
FAQs
Yes! All payees and six months of payment history will automatically move to the upgraded platform.
From January 5–11, system updates will be taking place. You won’t be able to add, edit, or cancel payments, but anything already scheduled for that timeframe will still process.
You can make these changes until January 5th, 2026. This access will be restored January 12th at approximately 9:00 am.
VisiBill makes it easy to view and pay your bills online by connecting your billers directly to the bill pay system. Many major credit card companies, automotive finance companies, and more can be set up for VisiBill. This feature was referred to as e-Bills in our previous platform.
Yes, while the payees will transfer to our new system, the eBill Set up will not. Starting January 12th, you’ll need to re-enroll with each payee through the VisiBill button inside each biller record. For step by step instructions on how to reconnect VisiBill, click here.
You can still pay them through Bill Pay. If you know the amount, you can set up a recurring monthly payment without having to revisit each month. You will need to contact the company to have your bill sent another way.
Yes. Additional vendors—including Comcast—are expected to be added in 2026.
From View Scheduled Payments, a check mark will appear in the Recurring column. You can also confirm on the Pay Bills page, where the recurring button next to the payee will display ON instead of OFF.
For one-time payments, available funds are checked on the date the payment is scheduled to be made. For recurring payments, funds are checked on each scheduled payment date. Payments will not be processed if sufficient funds are not available.
The daily cutoff time is 3:00 PM. Payments created prior to 3:00 PM will be processed the same day. Payments created after 3:00 PM will be processed the next business day.
ACH payments are identified by a lightning bolt icon, while check payments are identified by an envelope icon. This information is visible in several areas, including Scheduled Payments and Recent Payments.
The payee’s name will appear on your statement. To ensure payments are posted as quickly and securely as possible, payments may sometimes be processed through secure networks, and you may occasionally see unfamiliar card numbers in related communications.
The payee name cannot be changed; however, all other payee information can be edited.
For both one-time and recurring payments, any details other than the payee name can be edited as long as the payment is scheduled for a future date.
Yes. Bill Pay provides options to print and export payment data. Data can be filtered by date and/or by payee.
Payments scheduled for future dates can be canceled by accessing Scheduled Payments or Edit Payments and clicking the trash can icon. For recurring payments, you will be prompted to choose either Delete this occurrence or Delete entire schedule.
Within the Bill Pay menu, select Update My Preferences to set up email notifications for:
- Summary of daily payments
- When a payee is created or edited
- Payments that exceed a dollar amount you define
Six months of payment history will be available on 1/12/2026. Moving forward, you will have access to up to 7 years of payment history.