Card Controls for Patriot VISA Debit and Credit Cards
Your safety and security are top priority for us at Patriot. We have developed card controls for all of our VISA Debit and Credit cards in order to better protect you. With our VISA Debit and Credit Card controls, you can make changes on your card from your Patriot Mobile App anywhere, 24/7/365
- Disable and enable your card in the event of a lost, misplaced, or stolen card
- Order a replacement card
- Set up travels to ensure uninterrupted use of your card when you are on vacation or traveling
How to Use Card Controls
Disable a Debit or Credit Card
Schedule Travels
Mark Your Debit or Credit Card Lost or Stolen
Request a Replacement Card by Mail
Card Controls FAQ’s
Disable a Debit or Credit Card
Step 1: Choose “Card Controls” from the
main app menu.
Step 2: Choose “Cards” at the top.
This should show you a
list of all the debit and
credit cards on your account.
Step 3: To disable a card, toggle
the switch to the right of the desired
card.
Step 4: Once the switch has been flipped
and you have confirmed you want to disable
your card, the card has been disabled, it will
appear grayed out in the list. You may enable
the card by flipping the switch back to the
original position.
Schedule Travels
Step 1: Choose “Card Controls” from the
main app menu.
Step 2: Choose “Travels” at the top.
Step 3: Tap the plus (+) sign at the bottom
right corner to create a new scheduled travel.
Step 4: Enter the requested information
about your upcoming travel. Choose which
debit and credit cards this travel will affect
by flipping the toggle next to each card.
Once the toggle has been flipped, it will
appear dark blue instead of being grayed
out as it was previously.
Step 5: Tap “Submit” to finalize the new travel.
Step 6: The new scheduled travel should now
appear in the “Scheduled Travels” section.
Mark Your Debit or Credit Card Lost or Stolen
Step 1: Choose “Card Controls” from the
main app menu.
Step 2: Choose “Cards” at the top.
This should show you a list of all the debit
and credit cards on your account.
Step 3: Select the card you want to mark as lost
by tapping it.
Step 4: Select “Mark As Lost and Don’t Reorder”
or “Mark as Lost and Reorder”
if you want a new card sent in the mail.
Step 5: A box will pop up to confirm
that you want to mark your card
as lost. Tap “Mark as Lost” to
complete the request .Once this
has been completed, the card will
no longer be visible on your
“My Cards” screen.
Request a Replacement Card
Step 1: Choose “Card Controls” from the
main app menu.
Step 2: Choose “Cards” at the top.
This should show you a list of all the debit
and credit cards on your account.
Step 3: Select the card you want to request a
replacement for by tapping it.
Step 5: A box will pop up to confirm
that you want to request a replacement
card. Select “Continue” to complete
the request.
Card Controls FAQ’s
Can I use card controls from my computer? No. At this time, card controls can only be used from a smartphone or tablet through our Patriot Mobile App.
I don’t have a chip card. Can I still use card controls? Yes! Our card controls work with all of our debit and credit cards.
What does it mean to disable my card? Disabling your card means that no transactions can be made using the card. This does not close the card, so if you find the card and want to re-enable it, all the usual features will work again like nothing ever happened.
What happens when I mark my card as lost (or stolen)? When you mark your card as lost, it immediately shuts down your card. You will no longer see that card in the “My Cards” section of Card Controls. Depending on the option you choose, a new card will be automatically reordered, or you may contact Patriot to order a new card by calling 717-263-4444 or visiting a branch.
What happens when I request a replacement card? When you request a replacement card, a new one will be generated to be sent to you in the mail within 7-14 business days. Your current card will still work until the new one arrives and is activated. If you wish to have a new card sooner, visit one of our issuing branches to have a replacement card issued immediately.
What happens to my old card when I activate the new one I received in the mail? Once you activate your new card that you received in the mail, it will automatically close your old one so that you can no longer use it.