VISA Card Controls

Card Controls for Patriot VISA Debit and Credit Cards

Your safety and security are top priority for us at Patriot. We have developed card controls for all of our VISA Debit and Credit cards in order to better protect you. This new feature comes with two main benefits for our members. First, it gives you more flexibility with your banking by giving you the ability to do things you use to have to call or visit a branch for. It also gives you more security for your hard earned money.

With our VISA Debit and Credit Card controls, you can make changes on your card from your Patriot Mobile App anywhere in the world, 24/7/365

  • Disable and enable your card in the event of a lost, misplaced, or stolen card
  • Set up travel notifications so your card never gets closed while you’re on vacation again
  • Order a replacement card
  • Mark your card as lost or stolen
  • Activate new debit or credit cards that you received in the mail

How to Use Card Controls

Disable a Debit or Credit Card

Step 1: Choose “Card Controls” from the main app menu.

Step 2: Choose “My Cards” at the top. This should show you a list of all the debit and credit cards on your account.

Step 3: To disable a card, toggle the switch to the right of the desired card.

Step 4: Once the switch has been flipped and the card has been disabled, it will appear grayed out in the list.

You may enable the card by flipping the switch back to the original position.

Schedule Travel

Step 1: Choose “Card Controls” from the main app menu.

Step 2: Choose “Scheduled Travels” at the top.

Step 3: Tap the plus (+) sign at the bottom right corner to create a new scheduled travel.

Step 4: Enter the requested information about your upcoming travel.

Step 5: Choose which debit and credit cards this travel will affect by flipping the toggle next to each card. Once the toggle has been flipped, it will appear dark blue instead of being grayed out as it was previously.

Step 6: Tap “Submit” to finalize the new travel.

Step 7: The new scheduled travel should now appear in the “Scheduled Travels” section.

Mark Card as Lost or Stolen and Reorder

Step 1: Choose “Card Controls” from the main app menu.

Step 2: Choose “My Cards” at the top. This should show you a list of all the debit and credit cards on your account.

Step 3: Select the card you want to mark as lost by tapping it.

Step 4: Select “Mark Lost and Reorder”

Step 5: A box will pop up to confirm that you want to mark your card as lost and reorder. Tap “Reorder” to complete the request.

Once this has been completed, the card will no longer be visible on your “My Cards” screen.

Mark as Lost or Stolen and Don’t Reorder

Step 1: Choose “Card Controls” from the main app menu.

Step 2: Choose “My Cards” at the top. This should show you a list of all the debit and credit cards on your account.

Step 3: Select the card you want to mark as lost by tapping it.

Step 4: Select “Mark As Lost and Don’t Reorder”

Step 5: A box will pop up to confirm that you want to mark your card as lost. Tap “Mark as Lost” to complete the request.

Once this has been completed, the card will no longer be visible on your “My Cards” screen.

Request a Replacement Card

Step 1: Choose “Card Controls” from the main app menu.

Step 2: Choose “My Cards” at the top. This should show you a list of all the debit and credit cards on your account.

Step 3: Select the card you want to request a replacement for by tapping it.

Step 4: Select “Request Replacement Card by Mail”

Step 5: A box will pop up to confirm that you want to request a replacement card. Select “Continue” to complete the request.

Activate a Card

Step 1: Within Card Controls, go to the “My Cards” screen.

Step 2: If there is a card connected to your account that needs to be activated, you will see a red circle with a debit card and a “+” at the bottom right corner. Tap this button.

Step 3: Enter the requested information about your card and tap “Activate Your New Card” at the bottom of the screen.

Step 4: When your card is activated, a message will pop up saying your card has been activated. Tap “OK” to return to the main “My Cards” page.

You will now see the activated card in your “My Cards” list.

Card Controls FAQ’s

  • Can I use card controls from my computer?
    • No. At this time, card controls can only be used from a smartphone or tablet through our Patriot Mobile App.
  • I don’t have a chip card. Can I still use card controls?
    • Yes! Our card controls work with all of our debit and credit cards, including the legacy non-EMV cards that are being phased out.
  • What does it mean to disable my card?
    • Disabling your card means that no transactions can be made using the card. This does not close the card, so if you find the card and want to re-enable it, all the usual features will work again like nothing ever happened.
  • What happens when I mark my card as lost (or stolen)?
    • When you mark your card as lost, it immediately shuts down your card. You will no longer see that card in the “My Cards” section of Card Controls. Depending on the option you choose, a new card will be automatically reordered, or you may contact Patriot to order a new card by calling 717-263-4444 or visiting a branch.
  • What happens when I request a replacement card?
    • When you request a replacement card, a new one will be generated to be sent to you in the mail within 7-14 business days. Your current card will still work until the new one arrives and is activated. If you wish to have a new card sooner, visit one of our issuing branches to have a replacement card issued immediately.
  • I want to activate a card on a joint account. Whose SSN should I use?
    • When activating a card on a joint account, use the SSN of the primary member. This will be the same whether the card belongs to the primary member or the joint member.
  • What happens to my old card when I activate the new one I received in the mail?
    • Once you activate your new card that you received in the mail, it will automatically close your old one so that you can no longer use it.