VISA Card Controls

Card Controls for Patriot VISA Debit and Credit Cards

Your safety and security are top priority for us at Patriot. We have developed card controls for all of our VISA Debit and Credit cards in order to better protect you. With our VISA Debit and Credit Card controls, you can make changes on your card from your Patriot Mobile App anywhere, 24/7/365

  • Disable and enable your card in the event of a lost, misplaced, or stolen card
  • Order a replacement card
  • Set up travels to ensure uninterrupted use of your card when you are on vacation or traveling

How to Use Card Controls

Disable a Debit or Credit Card
Schedule Travels
Mark Your Debit or Credit Card Lost or Stolen
Request a Replacement Card by Mail
Card Controls FAQ’s

Disable a Debit or Credit Card

Main Card Controls Circled

Step 1: Choose “Card Controls” from the

main app menu.

Debit card

Step 2: Choose “Cards” at the top.

This should show you a

list of all the debit and

credit cards on your account.

Debit card off

Step 3: To disable a card, toggle

the switch to the right of the desired

card.

Disable Card click

Step 4: Once the switch has been flipped

 and you have confirmed you want to disable

your card, the card has been disabled, it will

appear grayed out in the list. You may enable

the card by flipping the switch back to the

original position.

>>Back to Top


Schedule Travels

Main Card Controls Circled

Step 1: Choose “Card Controls” from the

main app menu.

Main Travel Page

Step 2: Choose “Travels” at the top.

Main Travel Page Click

Step 3: Tap the plus (+) sign at the bottom

right corner to create a new scheduled travel.

Travel Controls

Step 4: Enter the requested information

about your upcoming travel. Choose which

debit and credit cards this travel will affect

by flipping the toggle next to each card.

Once the toggle has been flipped, it will

appear dark blue instead of being grayed

out as it was previously.

>>Back to Top

Travel Controls Click

Step 5: Tap “Submit” to finalize the new travel.

Travel Controls step 7

Step 6: The new scheduled travel should now

 appear in the “Scheduled Travels” section.


Mark Your Debit or Credit Card Lost or Stolen

Main card controls circled

Step 1: Choose “Card Controls” from the

main app menu.

Debit Card Select

Step 2: Choose “Cards” at the top.

This should show you a list of all the debit

and credit cards on your account.

Click Card

Step 3: Select the card you want to mark as lost

by tapping it.

Mark as Lost Whiteout Reordering

Step 4: Select “Mark As Lost and Don’t Reorder”

or “Mark as Lost and Reorder”

if you want a new card sent in the mail.

Mark as lost warning

Step 5: A box will pop up to confirm

that you want to mark your card

as lost. Tap “Mark as Lost” to

complete the request .Once this

has been completed, the card will

no longer be visible on your

“My Cards” screen.


Request a Replacement Card

Main card controls circled

Step 1: Choose “Card Controls” from the

main app menu.

Debit Card Select

Step 2: Choose “Cards” at the top.

This should show you a list of all the debit

and credit cards on your account.

Click Card

Step 3: Select the card you want to request a

replacement for by tapping it.

Request a Replacement Card by mail

Step 4: Select “Request Replacement Card by Mail”

Reorder Card Warning

Step 5: A box will pop up to confirm

that you want to request a replacement

card. Select “Continue” to complete

the request.


Card Controls FAQ’s

Can I use card controls from my computer? No. At this time, card controls can only be used from a smartphone or tablet through our Patriot Mobile App.

I don’t have a chip card. Can I still use card controls? Yes! Our card controls work with all of our debit and credit cards.

What does it mean to disable my card? Disabling your card means that no transactions can be made using the card. This does not close the card, so if you find the card and want to re-enable it, all the usual features will work again like nothing ever happened.

What happens when I mark my card as lost (or stolen)? When you mark your card as lost, it immediately shuts down your card. You will no longer see that card in the “My Cards” section of Card Controls. Depending on the option you choose, a new card will be automatically reordered, or you may contact Patriot to order a new card by calling 717-263-4444 or visiting a branch.

What happens when I request a replacement card? When you request a replacement card, a new one will be generated to be sent to you in the mail within 7-14 business days. Your current card will still work until the new one arrives and is activated. If you wish to have a new card sooner, visit one of our issuing branches to have a replacement card issued immediately.

What happens to my old card when I activate the new one I received in the mail? Once you activate your new card that you received in the mail, it will automatically close your old one so that you can no longer use it.